At NginxMax, we strive to deliver exceptional services and ensure your complete satisfaction. However, if you are not satisfied with our services, we offer a transparent refund policy to address your concerns.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
Service Not Rendered: If we fail to deliver the agreed-upon service.
Technical Issues: If the service does not function as described due to technical errors on our part.
Cancellation: If you cancel a service within the specified cancellation period (if applicable).
2. Non-Refundable Services
The following services are non-refundable:
Services already rendered or partially completed.
Custom configurations or setups that have been implemented.
Services canceled after the agreed-upon cancellation period.
3. How to Request a Refund
To request a refund, please contact us at support@nginxmax.com
with the following details:
Your name and contact information.
A detailed explanation of the issue.
Proof of payment (e.g., transaction ID).
We will review your request and respond within 5-7 business days.
4. Refund Processing
If your refund request is approved, the refund will be processed within 10 business days using the original payment method. Please note that processing times may vary depending on your payment provider.
5. Contact Us
For questions or concerns about our Refund Policy, please contact us at:
Email: support@nginxmax.com
Address: T1-01-03,Goodyear Court
8, 47630,Subang Jaya, Selangor
Thank you for choosing NginxMax. We are committed to providing fair and transparent solutions for all our customers.
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